Why does Carolle Nash mock me?

Firstly we're talking about a renewal here..

So, whilst looking through my new policy documents yesterday I noticed
they'd got my date of birth wrong (1972 vs 74), and naturally I phonned
to correct it.

"Oh yes, it's right on the system - we'll ammend it"

Today I get a letter saying I owe them money, so I call.

"Yes sir, your date was right on the system, but we've re-done the
policy and it's gone up by £138"

And then the fun started.... I've told them in no uncertain terms I
don't see why I should be charged more money for their admin cock up,
and they agreed it was their fault. Even with another years NCB this
now works out as near as damn it the same as last year's premium..

But with it being christmas there were no managers able to discuss the
matter with me.. surprise surprise. So they've put the issue of the
cost difference on hold until the new year.

Has anyone had this kind of nonsense occur before and more importantly
do they have me over a barrel with regards to billing me more than I've
already paid (in full)?

 

Well, I've got (in writing, from them) a better offer than the money
they're now asking for (but £30 than I had paid after talking on the
phone so I'm prepared to meet them half way and let them charge me that.

They can **** off if they think I'm paying an extra £135 because of
*their* mistake though.

 

Is that legal?
Once I have recieved a quote and am given a ref number, I always thought I
could hold 'em to it.
It's like going into a shop, picking something up thats got a £10 lable on
it... getting to the till and them telling you sorry, we'ev re-done the RRP
on that item and it's gone up £1000.

 

You know eff-all, really, don't you?

Look up "invitation to treat" on Google.

(OK, bah, humbug)

 

Mind ewe, give Maplins their due , when I picked up an 8 port 10/100
switch for 29.99 and took it to the till he said "Thats 49.99", "Not what
it says there" said I.

After much rescanning of all the 8 port switches he let me have it for
29.99.

 

On Wed, 24 Dec 2003 09:57:09 +0000, Ginge wrote:

<snip>

Maybe if you spelt her name correctly then she would listen to you ?

 

In my case it's different, as they agreed the price, debited my credit
card, and insured me, then a few days later found out they'd made an
error[1] and sent a letter saying they now want to charge me more money.

I don't think that comes under "invitation to treat"

[1] They have also agreed they had all the right information, and the
price they sent in writing was for a renewal using my existing details.

 

It was an exaggeration but...
The Consumer Protection Act of 1987 makes it a criminal offence to give
consumers a misleading price indication.
The indication is the quote or even the price tag in a shop (unless they can
prove it was a mistake and they have working procedures (or reasonable
steps) in place so this mistake does not happen.

**** the law anyway.
Morally the insurance company should stand by there quotes as if they were a
verbal contract as Maplins did in the reply above.

 

Ginge was seen penning the following ode to ... whatever:

In which case I'd say you can tell them where to stick it, but IANAL.

 

Using the patented Mavis Beacon "Hunt&Peck" Technique, Timo Geusch

Quite.