[QUOTE] I forgot to add, if you want to make a policy amendment with Ebike you simply log onto the website, enter the details and decide if you want to accept the revised price.[/QUOTE] Piece of piss, it is! Even I managed it. [QUOTE] Much more civilised than dealing with a call centre.[/QUOTE] And then some [QUOTE] Apparently, the do have real people should you find such contact necessary.[/QUOTE] They do - and IME they actually know the product and what they are on about.