Just got off the phone with the Verizon tech support in Tijuana.. Seems as though they aren't too familiar with Outlook Express. One of those tech's even told me that we can only receive newsgroup and can't post on them.. LOL.... I hope you can imagine how that one went over with me.. Looks like I will be visiting Verizon Business Office again on Monday.. This has become an exercise in the ridiculous... Anyway.. after I pretty well exhausted their tech's .. I must have gone through eight of them before I finally got one that had a clue.. finally got my small problem attended to... Phew.. what an ordeal.. Your friend in Irving Bill Walker