STEVE R.

Hey Stephen -

I was out on Careerbuilder.com and saw quite a few jobs for
programmers with the kind of languages and experience that you have.
Quite a few of them were contract or contract to hire, but they pay
well. Some of them were for permanent positions, too.


Just keeping my eyes peeled.

--Fullstate

 

Fullstate - employment counsellor. Now, find me a better paying job.
Rob

 

Hey Fullstate, see anything out there for someone that works in a call
center???

Anyone heard of anything in the North Dallas area or anywhere in Dallas
period???


Jackie

 

LOL - yeah, I have....but only because my friend is looking for a job
and he manages facilities like that. He came over Mon. night and got
online. Emailed some resume's and got about four calls that night. I
guess you just have to be a little more resourceful?


--Fullstate

 

Any of these looking for contact center solutions? You know "Thank
you for calling the BS Company......for Parts press 1, for service
press 2" etc.?


--Fullstate

 

I thought those were recordings?

How much does that pay...and better yet, how does one go about proving
their value in a job like that?

Seriously, I have experience with InteCom (now Centergy...changed
since the last time I worked on them) PBX switches which do a
variation of those call center queues. If anyone has any need for
that...

I've sent out about a BILLION resumes to all sorts of places and
finally decided to save my postage stamp budget and go into business
for myself.

 

At it's most basic level those are recordings....but there is still an
IVR ruling the background that know how to respond.

The stuff I am working with is an IVR that does Text-to-Speach (TTS),
automatic speech recognition (ASR), database dips, VXML, etc. You can
write some very complex scripts...

Then when the caller chooses where to go, you can dump the call off to
staff trained to handle that type of call. Most call centers set up
simple queues and have individuals work within those queues. Once in
a queue, it's the only type of call they can handle. This system also
does skills-based routing, so a call will get dumped to the most
qualified, available, individual. That keeps a resource (agent) from
being locked into one queue. Kind of neat.

I have no idea?? LMAO

Don't blame you for that.


--Fullstate