This morning I went into a medium size bike shop that has been having/is having a refurbishment. As I was browsing I overheard a customer asking for a shim exhange for some shims. Some time later the parts guys was explaining to the customer that *all* the shims had be mislaid (in the refurbishment???). The customer queried this and was told a second time that their *entire* shim kit was missing. I noticed that bikes were still being wheeled in for service. Is this proof that bike dealers simply don't bother with the 'hidden' time consuming jobs???