Sales of good act?

Hi,

If you buy from an online retailer in the UK, things come with a 12 month
warranty...

So if something goes wrong within 12 months, who is responsible for dealing
with this?

The retailer or the manufacturer?

TIA

 

Do they?

Your contract is with the retailer.

 

They don't have to. A manufacturer or retailer may give you a 12 month
warranty as part of the contract. It is separate to your SOGA rights.

The retailer is responsible under SOGA but the warranty, which is in
addition to SOGA rights, may be something you have to contact the
manufacturer about.

You can claim under SOGA even if the 12 month warranty has expired.

Normally, if within the 12 month period it is easier to go by the terms
of the warranty. If that means contacting the manufacturer to get a
returns authorisation then I'd recommend you do that. If that proves
unsatisfactory, say the maker has gone bust, then you can then go back
to the retailer and claim your SOGA rights.

 

It's always the retailer, even if you buy in a shop. Your contract is with
whoever sold you an item, and his contract is with you. Now obviously he has
a different contract with the manufacturer, assuming he bought the goods
direct and not through a 3rd party, but that's got **** all to do with
anyone. So... sue the fucker who flogged you tat, although I'd have to say
"Best of luck" with that.

 

No they dont

The retailer , you dont have a contract with the manufacturer

Many manufacturers as will retailers offer additional terms of
warranty over and above the legal requirement covered by soga however
if you return the goods directly to the manufacturer under thier own
schemes you will lose any warranty with the retailer unless the
retailer agrees to you doing so

 

You should always in the first instance contact the retailer
otherwise you are likely to lose any warranty the retailer offers and
you also lose some of your rights under soga if you go directly to
the manufacturer .

Most retailers will ask you to deal directly with the manufacturer
but once they do so you will not have lost any of your rights in law

 

The magic words are "fit for purpose"

If for example you bought a washing machine for £400, you would expect
it to last more than 12 months

However, you might need to go to a small claims court and argue your
case