OT Joining WUN in the muttering about 2 night bookings.

Discussion in 'UK Motorcycles' started by Lady Nina, Sep 23, 2008.

  1. Then they think it's just the market and they don't realise it's their
    crap policies.

    I think it would work well if taken to the next stage by everbody -
    every time you use a competitor for reasons above (not just hotels, of
    course), email the offending business telling them so and why.
    Only the most brain-dead management would ignore such feedback, but it
    has to be done by a large group of like-minded people to ensure that
    various businesses get the message.

    Then, if they choose to ignore it, **** 'em.
    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 24, 2008
    #21
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  2. Lady Nina

    Colin Irvine Guest

    Of course they haven't. It's called having a rant.
     
    Colin Irvine, Sep 24, 2008
    #22
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  3. Yes, and? Sensible comments? This is usenet, laddy.

    Anyway, it's a general point - businesses who treat customers craply
    should be let know why and every time they lose that custom.
    Not a rant via email (which you seem to assume it would be) - a simple
    missive stating the circumstances, nothing else.


    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 24, 2008
    #23
  4. That's point two of my original suggestion. If they refuse to take any
    notice, hell mend 'em and hopefully they will go down the tubes.

    Many businesses are taking notice of the 'net nowadays anyway and it's
    the single greatest organ for consumer opinion venting and forming
    that's ever existed. Numerous customer feedback and review sites exist
    already and I've been usefully informed on (for example) what
    photographic business to avoid dealing with in the US, ie - one that
    uses a bait and switch tactic. I haven't really found anything similar
    this side of the pond.

    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 24, 2008
    #24
  5. Lady Nina

    Colin Irvine Guest

    It's just not fair, is it.
     
    Colin Irvine, Sep 24, 2008
    #25
  6. Lady Nina

    Colin Irvine Guest

    Er... - they're now talking generally. The fact that no-one's come
    back at your original post means your point's been accepted but face
    can be saved by opening the argument up.
     
    Colin Irvine, Sep 24, 2008
    #26
  7. Lady Nina

    Higgins Guest

    Oh yes, I was once caught out by Scandinavian Seaways, when they used
    some weasel words in an advert, so that the offered discount was much
    less than it first appeared.

    Basically, I wrote to them and told them to shove it and that I was
    going to book with P&O instead, even though it was going to cost me a
    fair bit more and involve an extra couple of hours of driving, because
    P&O's pricing was honest and transparent.

    The words misleading and duplicitous may also have made their way in
    there. Anyway, the offer was pulled and they called me to offer me the
    better price.
     
    Higgins, Sep 24, 2008
    #27
  8. Lady Nina

    Colin Irvine Guest

    No, no, no - that's entirely the wrong attitude.
     
    Colin Irvine, Sep 24, 2008
    #28
  9. Lady Nina

    Ace Guest

    Oh FFS you two - get a room!

    --
    _______
    ..'_/_|_\_'. Ace (b.rogers at ifrance.com)
    \`\ | /`/
    `\\ | //' BOTAFOT#3, SbS#2, UKRMMA#13, DFV#8, SKA#2, IBB#10
    `\|/`
    `
     
    Ace, Sep 24, 2008
    #29
  10. They probably realised they were liable to get their arses felt for it
    by officialdom if you chose to go further with it. Much cheaper to keep
    you sweet.

    Whatever the reason, it worked.
    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 24, 2008
    #30
  11. The crucial extra bit is the telling them why they're losing business -
    on every occasion it happens.
    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 24, 2008
    #31
  12. Lady Nina

    Ace Guest

    But you may well be wrong - if they've subsequently got a 2-night
    booking they're in profit, if they've got a walk-in they break even.
    Why would they care about you and your silly complaint letter?


    --
    _______
    ..'_/_|_\_'. Ace (b.rogers at ifrance.com)
    \`\ | /`/
    `\\ | //' BOTAFOT#3, SbS#2, UKRMMA#13, DFV#8, SKA#2, IBB#10
    `\|/`
    `
     
    Ace, Sep 25, 2008
    #32
  13. Lady Nina

    Lady Nina Guest

    <round of applause>
     
    Lady Nina, Sep 25, 2008
    #33
  14. I don't gaf if they care or not - if they don't care, then **** 'em, if
    they care, they might take notice.

    I've covered this before.
    --
    Dave
    GS850x2 XS650 SE6a

    "It's a moron working with power tools.
    How much more suspenseful can you get?"
    - House
     
    Grimly Curmudgeon, Sep 25, 2008
    #34
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