Got in this evening to find a letter from ins co for the car saying, "we're sorry that you're not renewing etc". Alarm bells ring as I am sure I remember SWMBO renewing last weekend. So, phone 0844 number and wait an age to get through the menu to India. Repeat loads of details "for security" and finally chum confirms that the policy under that serial number is defunct. Ask chum to check for other policies and he says there are none, so I thank him for his "help" and hang-up. Panic call to SWMBO asking her to check things and wonder if there's a NIP on the way. After a few mins she calls back to confirm it's under a new policy number, phew. So why the [insert Nige stream of consciousness] can't the call centre berk work out the difference between his arse and his elbow? I need a strong drink now.
