Insurance / Shannon's / Firefox / Question

OK I tried to get a quote for insurance with Shannons online using
Firefox 2 and Vista. I'm curious - can someone tell me they CAN get a
quote for a bike using FF2 ? I use 13 extensions and have not tried
"safe mode". If it DOES work for you is it Vista or XP ?

I entered the exact same details on the same PC using IE and of course I
got a quote back.

I sent a feedback saying "it does not work" and got this back :

Me->Shannon's
Subject: FIREFOX
State: NSW
-------------------------------------------
Description: Your website does not work with firefox I get told to
contact an operator when I use it to get a quote but IE returns one.
That's cost you my business. Sorry.
-----------------------------
Shannon's reply :

42% of our users are using Firefox with no issues. I suspect there is a
user issue.

Best regards

Shannons
-----------------------------

My sugar coated sweetie reply :
Using a clean install of Vista and Firefox 2, it does not work yet using
IE on the same PC, it does.

Saying it's a "user problem" after quoting a statistic is purely
insulting. After all for 100% of the people I know in this situation,
it does not work with Firefox.

Does that mean 58% of your users using Firefox have problems or that 58%
of them use something else ?

--

Just in case the extensions with 'fox 2.0.0.6 I use are :

Adblock + 0.7.5.1
Add to search bar 1.5.1
Aging Tabs 0.5.2
BBCodeXtra 0.2.5.6
Clearforest Gnosis .08.2008070214
Dom inspector (standard) 1.8.1.6
Download status bar 0.9.5
Aust disctionary 0.2
Highlight all 1.2
Link alert 0.7.2
Resizeable Textarea 0.1d
Stylish 0.5.2
Talkback 2.0.0.6

 

<snip>

PEBKAC error.

I don't think any of your add-ons are causing grief, but I do wonder why
anyone'd want all of that tacked onto their browser.

Then again, you are running Vista, so obviously "bloatware" is your
preference.

I'd suggest you scrap Vista (for at least the next 18 months, to give M$
time to make it actually work), and get rid of the superfluous add-ons in
FF.

--
Bob Milutinovic
Cognicom - "Australia's Web Presence Specialists"
http://www.cognicom.net.au/
telephone (0417) 45-77-66
facsimile (02) 9824-2240

 

Well there's your problem: your Australian "disctionary" isn't working
properly

Try the IE Tab extension since you seem to be a glutton for Firefox
Add-Ons, but don't be surprised if it doesn't work. I've found that
sites that provide secure data entry forms frequently require IE and
that's all there is to it.

 

I just tried it with no problems. Firefox on XP.

Mine are;

Add Bookmark Here
DownThemAll
Duplicate Tab
English (Australian) Dictionary
IE View
Tab Clicking Options
Tabbrowser Preferences
TinyUrl Creator
VideoDownloader

 

OTOH Ubuntu is free, has everything you need and works, just works.

Not anti M$, just appreciate good lean systems.

 

I think you misunderstood their reply. "I suspect there is a user issue." is
an oblique way of them saying "You're a fuggen idiot mate". Hehehe.

Theo

 

Mine did work well until I put in a new video card...now dead
G.

 

Thanks for checking it out, Toosmoky - I'll try my XP setup and see if
it's vista related .. Funnily enough I have the same extensions running
in XP too. I use IE Tab at work - is IE view better ?

 

I much prefer "ID ten T" or conversely "PICNIC" .. PEBKAC is so
nineties. Thanks for your investigatory efforts though

 

It worked with XP .. and Vista.

It definitely did not previously as I used two separate PCs before I
sent feedback.

So now, I have NFI - nothing's changed on either setup since the initial
check on 3/8 except for Windows updates of course..

Thanks to the one person who assisted

 

To be honest for sentimental reasons I'd go for Workbench .. loved my
Amiga - I will try Linux sometime - I've been meaning to for ages
(years) but never get around to wiping a HD partition..

 

IE View just adds the option in the right-click menu to open a page in
IE. I've rarely used it, usually only on pages that have DHTML menus
that don't work properly in anything but Internet Exploder.

 

You're welcome, citizen. Up, up and away!...

 

Now I'm relegated to being a damsel in distress ! Woot !

 

no, Yeebs, you're relegated to being a "citizen" - Superman rescued ppl
other than damsels!

betty, who's been totally
bamboozled by all the
tech-talk. You fellas are
weird.....

 

Good point Betty - me and my stereotypes eh ? Funnily enough I
thought it was a simple enough question .. tho as always help was more
sparse than the smart arse answers .. I'm just as bad as anyone else tho

In short I said it didn't work for me and asked if something worked for
others then added what I'd changed that may affect it .. included the
exchange with Shannons 'coz I had the shits at the time ..

Besides the obvious PEBKAC (problem exists between chair and keyboard) I
was expecting a PICNIC (problem in chair not in computer) or
EyeDeeTenTee error (i d 1 0 t ).. I know there's others, but at the
moment, I can't think of any ..

Y!

 

betty

 

Not entirely smartarse, though in restrospect I could've been a little more
descriptive.

Vista is a bad move altogether, moreso now before its 18-month core
servicepack cycle has completed.

Venture into any of the news.admin.* newsgroups and you'll note a distinct
lack of admins willing to allow their employers to switch the workforce to
Vista, despite the $$$ being waved at them by the Mickey$oft marketing
folk - the fact is, no Mickey$oft operating system is stable until at least
ServicePack 2 has been released[1].

[1] Windows/NT and OS/2[2] were different beasts altogether - NT was written
by DEC programmers, OS/2 was written by IBM.

[2] Yes, there _was_ a Mickey$oft version of OS/2 2.0, the development of
which they contributed to, but their marketing arm saw the damage it was
causing to the Windows market, so dropped it.

--
Bob Milutinovic
Cognicom - "Australia's Web Presence Specialists"
http://www.cognicom.net.au/
telephone (0417) 45-77-66
facsimile (02) 9824-2240

 

That pretty much sums up my sentiments - I'm keeping XP for at least
that long - however I'm 'using' Vista to see how it goes - and to be
honest tho I am anti MS (nothing makes me swear like excel does, there's
only one thing it does I wish 123 did - we use Lotus at work),
surprisingly with Vista, I've only found one thing I feel I need that I
can't get to work (3ds max 8). I didn't mind OS2 or NT for that matter,
but in the name of (Bill's) progress there's no support for either.

Overall much to my personal chagrin I'm quite liking Vista itself - the
PC I have is grunty enough to absorb any bloatiness for the things I use
it for which includes some pretty serious gaming and modding. Though to
be honest I miss the pure simplicity of the Commodore 64. I wonder if
you can hack a USB port onto one .. then these days one could be
extremely handy.

 

I'm the local guru at work and I find that the more I use/fix Vista the
more I'm determined to hang onto XP. I do have a version of Vista
running in a virtual machine for testing but it bluescreens on startup
about 25% of the time...