I saw a vw golf eos in the auto trader and contacted the vendor asking for the reg number to hpi check the car.I then did the hpi online paying £19.99 and got the reply saying all was good and to give the v5 doc number in order to quallify for the hpi garantee.I then traveled to view the car in leicter test drove the car went into the vendors house called back hpi with the v5 at hand that came back all clean and we struck a deal for £12,000 pounds cash. having done the correct procedure we drove back to sheffield and after 48 hours hpi called me back to inform me that the v5 was stolen. Thay asked if i had bought the car and i replied yes of course you gave me the information on the car leading me to buy the car if id have known anything different off course i wouldnt have bought the car who would ? that day we found out the car was cloned and the logbook stolen. i was fuming and had the car taken by the police.I filled in a claim form to hpi and they have just sent us a letter back saying that they are not going to pay us out as follows 1)information they provide on the v5 is not covered by there garantee. but when taking out the check it clearly states that you can not claim uner the garuntee if the number isnt given. 2)a discrepency on the millage. when i did the check the first time online i put the millage in at 17,000 miles this throwing a discrepency as the millage was mor on to 18000 miles hpi have lied in this letter saying i never took this discrepency up any further and i have demanded the tape from them of our conversation talking clearly about the descrepency.they also say on this letter that they informed me of stolen v5s being in curculatian. this being a lie too as i have a copy of there recording. the dvla have also notified us that the v5 number was false an the issue date had never been issued by the dvla but the hpi failed to find this out after saying the dvla is there main source. this should have never matched any car but i have all the paperwork from hpi and tapes saying the numbers supplyed v5 matches that of the dvla (lie) that the v5 registratin document serial number is not recorded as stolen,forged,or duplicate (lie) i have all these papers and tapes. there is a few other things along the way too. I feel very let down by hpi as they advertise them selves as the leading hpi company(THE ONLY CHECK YOU CAN RELY ON) well not for us and this could also happen to others.