Getting my bike licence, the post office and feminism.

Too many people find too many things 'offensive' these days.

We live in a society of people who just *have* to find something to
complain about.

What I understand is that no matter what you do, someone will always
complain. You have to find the balance between what is reasonable
behaviour from the employee and what's unreasonable on the part of the
customer.

The customer is most definitely *not* always right.

 

<snip>

Yes that is very true, however, like LN I do not like to be patronised. In
this situation, I'd probably have not bother saying owt, instead taking
comfort in the fact that they've got a soul-destroying, boring job, earning
a pittance, whereas I have one of the coolest jobs possible and get paid a
reasonable salary for the privilege.

No perhaps not, but that is the burden of being in the service industry -
you are there purely to provide a good, professional service to your
customers. Treating them with respect is par for the course. If that's too
difficult, perhaps another career would be more suitable...
..

 

SteveH scribbled on the back of a napkin:

Steve, the guy was acting like a patronising **** or at least came
across as one. If a complete stranger would be calling me a "naughty
boy" when I was a customer at his place then you can rest assured that
he and his boss would get a piece of my mind. A rather strongly worded
one, too.

Obviously I'm just a hypersensitive sniffling **** that is only looking
for an excuse to harass some poor hardworking, fine upstanding citizen.

The whole point is that it *is* unreasonable and unprofessional
behaviour from the employee, plain and simple. Living oop North is no
fucking excuse to behave like a Neanderthal.

In this case she is.

 

Probably, is this a challenge.

 

The Older Gentleman said...

She just did. Although I did have to grate some cheese.

These bloody modern women...

 

Are you saying that people complain when there is nothing to complain
about?

The scenario mentioned was not reasonable behaviour from the employee.

LN, however, seems to have dealt with it quite reasonably.

 

IMO, that only makes for an irritating and ingratiating atmosphere. One
that makes me a bit stabby.

If I'd been the staff member I would have gone for the honest and
contrite "Sorry, it wasn't my intention to offend" at the moment that
they'd been a reaction. That or tell them to "**** off" and deny all
knowledge should there be any comeback. Decision would be based on
various circumstances.

I've done both.

 

Steve, Sometimes people attack you and what you do unfairly but this says
more about you than perhaps you intended.

 

*ding*

 

Lady Nina says...

I insult my customers all the time, they love it.

 

Noticed how you've ended up in a role which means they keep you safely
locked away from the public, in the cab? ;-)

--
JackH

CBR1000 - Micra 1.3 (K11)

BOTAFOT #110 D.Bot (University Of Speed) - BOTAFOF #29 - GHPOTHUF #29

 

Care to provide an example?

 

Back at Dixons, we sold an absolute **** load of 15 quid
CD/Radio/Cassette thingies.

Got several brought back claiming 'they sound rubbish'.

To which my answer was 'what d'you expect for 15 quid'.

 

Yeah but - she's not going to endanger her manicure with a grater(1)
is she?

1. Somebody handed a grater to Stevie Wonder once: he reckoned it was
the most violent book he'd ever read.

 

LN had reason to complain but some people do complain for the most stupid
things in the most stupid manner.

I was at the pictures (to see Star Wars III) one morning earlier this
week and there was a feedback whistle through the sound system. I and,
it turned out, others told the staff there was a problem.

They sorted it by transferring the sound to the 'emergency' system but it
felt like you were listening to it through a tin can string phone, then
the feedback came back. At that point another chap and I left; both of
us saying we'd come back when they'd got it sorted.

We spoke to the lad at the box office and he called the manageress. As
we were waiting the feedback must have got worse as the cinema now
emptied and a few people pushed their way to the front and proceeded to
berate the poor girl who was apologising profusely and offering refunds
or tickets to the next showing (the 10.45 showing is only £3.00 anything
after 12.00 is £6.00).

All they managed to do, IMO, was make themselves look like wankers whilst
everyone else took the refund or another ticket.

It wasn't deliberate or poor customer service it was just one of those
things.

 

I've always been on the footplate (i.e. in the cab). TBH, I treat people
in the manner I expect, and wish, to be treated.

 

This is worth listening to:
http://www.bbc.co.uk/radio/aod/radio4_aod.shtml?radio4/armando_iannucci_ch
arm

Especially if you David Mitchell.

 

You build a working relationship with long term customers and you're
fucking good at it. In that situation, in your trade, banter is part
of the job.

 

Lozzo scribbled on the back of a napkin:

But you're exception to the rule...

 

" "

--
JackH

CBR1000 - Micra 1.3 (K11)

BOTAFOT #110 D.Bot (University Of Speed) - BOTAFOF #29 - GHPOTHUF #29