FOAK: Consumer Law

Madam ordered a new PC for number one son online, which has arrived
been set up and is now in use.

She's just had a phone call from the suppliers saying that they've
sent out the wrong machine and they want to come and get it back. The
one they've set out is apparently worth about £250 more than the one
that was ordered.

When it was ordered they gave a delivery time of 10 days, it actually
took over a month. He's spend a fair amount of time installing all the
software (all legit) that he wants to use on it.

Since the order they sent here has been open, used etc, I think they'd
be on dodgy ground asking for that back and giving it to some one
else, as it's now second hand goods.

I'm inclined to tell them to **** off, but what's the legal position
on this? Can they demand it back? Do they have to provide us with the
correct order first?

 

I'd say they were questions for your local trading standards department
if you want definitive answers rather than guesswork - they're a very
helpful bunch.

However I'd be tempted to tell them they can have it back just as soon
as they've paid you £300 to cover the time you've spent installing
software (& un-installing it before they collect it).

--
Krusty
www.MuddyStuff.co.uk
Off-Road Classifieds

'02 MV Senna '03 Tiger 955i '96 Tiger '79 Fantic Hiro 250

 

Sage advice IMHO

Or just say NO with a brief explanation of the work done and let them
choose their roundabout

 

In uk.rec.motorcycles, MattG belched forth and ejected the following:

Talk to SWK, phone this lot tomorrow during office hours.

Consumer Direct: 08456006262

 

Particularly when they've been shown a recpeit by an IT profesh.


--
Beav

VN 750
Zed 1000
OMF# 19

 

You could always tell them you've already had the case, monitor and
keyboard security marked with a non-removable method, i.e. scratched in
with a compass as a dissuasive measure also. If they're not bothered
then ask them to put it in writing before you agree to let them have it
back so you know you're not liable for damage. If that's still ok then
you'll just have to do it anyway before letting it go.

Si

 

Ta to all those that replied. I spoke to them on the phone yesterday
and refused to let the hard drive leave here unless it was certified
clear of all data, before leaving the premisis. I suggested that as it
was their **** up it'd be a nice gesture if they were to let us keep
the larger drive as an apology. Several hours later they called back
and agreed. My other concern, that we'd be getting what amounts to a
second hand machine was covered as the bloke who got ours only got as
far as checking the documentation before realising it was the wrong
one.

Quite how boy child didn't notice, I don't know. As the one he ordered
had twice as much ram, a higher spec graphics card, a dvd writer and a
few other bits and bobs that were missing from the one we got. It
would appear that the reason the other order was more expensive was
the inclusion of some video editing hardware and software.

8 o'clock this morning the Citylink courier arrives to take back the
old one and deliver the new one. I went to plug in the retained hard
drive, and there's no fucking SATA data cable. A bit of driving about
later and it's all installed and working.

Boychild is now happy.

Many thanks.

 

Whew you let them off *very* lightly! wish all customers were so easy
to please.

 

How so? TBH It wasn't really worth fucking about any more than that,
and we got what we ordered. Oh, and I forgot to send back the WinXP
disk and the wirelss mouse/keyboard so we got that as well as the
larger hard drive.

What would you have done?

 

Well looking at it as a supplier AND as a customer.
I would have asked them to come with the replacement and transfer all my
data and scrub the HDD.
We would have left you with the PC given as it was opened, as the
expense and hassle and loss of customer satisfaction would have
outweighed and rectification.
I would have written to you apologising and wishing you well with the
higher spec machine.

I would then have beaten the despatchers with a spiked club and slashed
my wrists.

IF the PC had still been sealed in the box only then would I have tried
to arrange a replacement.

 

I did ask for that, but as the HD we had was bigger than the one we
were supposed to have, we were happy to keep this one.

There's the thing though, turns out that we'd got the lower spec one.
It was more expensive becuase they'd included some fancy video
edditing stuff. I full agree with the appology though, their attitude
was appaling, as though the whole episode was our fault.

The one we now have was still sealed, but the one they sent us first
was definately well and truely used.

I'm happy with how it's worked out, but I would be unlikely to use
them again. That's mostly down to their attitude though - companies
are filled with people and people make mistakes, it's what happens
when the mistakes come to light that's important to me.

 

your story is ringing alarms bells with a similar incident I had in
2000. The supplier in this case wasn't Scan by any chance?


--
Dnc

B12, ZZR11
A6 2.5TDi V6 Quattro Sport
MIB#26 two#54(soiled) UKRMMA#26 BOTAFOT#153 X-FOT#003

 

No, this was from pcspecialist