[QUOTE="Bear"] Name and shame, Bee; who were the clowns? George Whites by any chance?[/QUOTE] Well, I wasn't going to, but I will now given this evening's antics. Was told yesterday that my rear caliper sliding bolts needed replacing and to bring bike in today and they'd sling them on. Couldn't face putting helmet on over my ear again, so popped down in car to collect and do myself. Jeezus, no wonder they needed replacing - 'kin spanner monkeys had been at them with a set of 'kin mole grips, when the allen keys evidently proved unfruitful. I had to take off the exhaust for access and get SO to clamp the mole grips tightly enough on the heads so I could replace them. Hayball Motorcycles in Churchfields Industrial Estate, Salisbury.