Feedback wanted from Sydney riders

What's the buzz about BikeBiz at Paramatta? For bike servicing, are
they any good?


=================

Onya bike

Gerry

 

I assume you're talking about the one on the Great Western Highway, seeing
as you have a Hyosung (as opposed to the one on Parramatta Road which deals
with Triumphs 'n' Kwaks)?

I've had dealings with both (I have a Kwak, son #2 and son-in-law-to-be both
have Hyosungs) and didn't have any problems with them.

I wouldn't say they were the best service departments I've ever dealt with,
but they knew their stuff, did their work properly and didn't try to gouge
me price-wise (although they were nowhere near the cheapest in town).

There's actually only one service centre I'd whole-heartedly recommend, and
that's Trooper Lu's in Moorebank (yes, they are an authorised Hyosung
agent) - but that might be out of the way for you. A close second would be
FlyWheels in Alexandria (even further away).

 

Thanks Bob.

Yeah, It's about the Hyosung. Pity Moorebank is so far away from the
Blue Mountains. My Penrith dealer is less than impressive and he
seems to think bullshitting is a good customer relations ploy. :-(

Also, if I were Hyosung Korea, I'd invest a bit of money in putting
out a contract on the Melbourne mob who are the distributors(and hence
warranty and spare parts providers). They're killing Hyosyng's cred
here in Oz.

I wouldn't put up with that if the brand was mine... There'd be
bodies in the Yarra... And I'm sworn to non-violence... That'll give
you an idea of the size of my rage right now. I've been waiting on a
replacement for a broken exhaust pipe heat shield for six months
already.

Which brings up another topic: How does one fight slack warranty
issues short of having bodies floating down the Yarra?

=================

Onya bike

Gerry

 

That sounds to be an importer problem rather than your local service agent;
unless BikeBiz already has one in stock, you'll likely have to face similar
delays with them.

Once upon a time I stumbled across a site selling Hyosung parts directly
from Korea, but can't seem to find it right now. Did they say the
replacement would be covered under warranty? If so, it'd be pointless paying
for it yourself by ordering from an alternative supplier.

Having said that though, I had my front pipe replaced several times under
warranty by Kawasaki, for what was commonly known (by mechanics) as a design
fault but which Kawasaki themselves refused to admit - the internal baffle
would work itself loose due to faulty welds and then rattle like crazy. In
the end I replaced the pipes with aftermarket Cobras and haven't looked
back - better sound, better performance, better appearance.

 

No, the reason I want to go elsewhere for servicing is more to do with
my uneasy feeling about what looks to me like a pretty slack workshop
crew. I just don't get the right vibe from the place. Also, I don't
think they're taking their Hyosung dealer thing very seriously at all.
Bad servicing can kill you. I won't deal with a place I don't feel
"right" about.

Yep. I sent them an email query yesterday and got a reply today. They
think they'll have the part on Tuesday.

I wish there were some good after-market pipes for the Hyosung. The
only ones I could find online from Australia were a Perth mob who made
some for the previous model, but not the 2011 model.

I found some Pommie site a while ago which had pipes I liked, but I
can't find it now.

=================

Onya bike

Gerry

 

richardhyosung@gmail..?

I dealt with him a few times, didn't buy anything but my impressions
were good.

 

"Diogenes" wrote

I thought Hyosung were working up to the 1982 model this year.

Theo

 

Stick to practicing for the emu muster, Theo.

=================

Onya bike

Gerry

 

In aus.motorcycles on Fri, 20 Jan 2012 19:24:39 +1100

Get 'em made.

Of course that does mean you need to be near the pipemakers. If you
are in NSW then you could go to Foran's. I got him to make a set of
pipes for my Guzzi ages ago and he did a damn good job.

MIght be worth contacting them as someone might have already got a set
done and they keep the specs.

Wasn't super cheap but wasn't more expensive than other stainless
steel exhausts at the time.

Zebee

 

Interesting idea, Zebee. I'll think about that one. I might also
badger Staintune till they decide to make a set for the GV650C.

I was hoping also to elicit a wise comment from you about how one
best tackles tardy warranty providers.


=================

Onya bike

Gerry

 

Don't hold your breath until they decide, Gerry.

I agree with Zebee, Foran do a really good job, and, while not super
cheap, are very reasonable for the quality of work and the one-off-ness
of the jobs they can do.

regards,
CrazyCam

 

Ok, but not till the pretend warranty runs out. :-(

=================

Onya bike

Gerry

 

In aus.motorcycles on Sat, 21 Jan 2012 09:34:13 +1100

THe only thing you can do with warranty bods is contact Consumer
Affairs to find out what stick you have to beat them with.

Zebee

 

Yep, that's the one... http://www.richardhyosunggvgt.com/

Thanks for reminding me; I'll have to bookmark it now 'cause I've no doubt
I'll be needing to procure parts for the boys at some stage.

 

I was wondering if that was the way to go. Anyhow, thanks to my
powers of diplomacy, it now looks like the part will arrive on
Tuesday. It only took six months and a bit of "diplomacy".

=================

Onya bike

Gerry

 

No, Nev, but I'm not going to give the bastards any excuse to wriggle
out should the unexpected happen. It's called good risk management,
Nev. The power train is going fabulously.

=================

Onya bike

Gerry

 

Thanks Yeebee.

=================

Onya bike

Gerry

 

I could not find a URL. Glad the email addy was enough for you

 

It's been a few years since I used them (for my Aprilia Falco), but I
always found them good. As someone said, not the cheapest, but not the
dearest, either. I bought my bike from them, so this may have only
been for their buying customers, but they were always happy to give me
a loaner bike while mine was being serviced. Usually some 250 cruiser,
or a Hyosung... ;^) I don't know if Rod's still there, but he gave me
confidence. My son lives down that way, and I've encouraged him to use
them as well.

Tony F