ebike email

I got an email telling me my insurance was lapsed, then I got this:


Dear Customer,

You may have recently received an email, similar to the one below,
advising you that your eGroup Insurance policy has lapsed.


Dear Customer

This email is to advise you that your [eGroup Product] Insurance policy
[policy number] lapsed on [date] [time]

If you have not yet found alternative cover, and you wish to take out a
new policy with us please visit [eGroup website] and follow the
on-screen instructions.

If you have any queries then please contact our Customer Services team
by emailing [customer services].

Yours sincerely

eGroup Insurance


This email was issued in error and we apologise for any worry or
confusion this has caused.

If you are still concerned then you can check the status of your policy
by visiting the website for the relevant policy you hold -
www.ecarinsurance.co.uk, www.ebikeinsurance.co.uk,
www.ehomeinsurance.co.uk or www.evaninsurance.co.uk

Login to your Personal Account using your Policy Number and Email
Address. Select the Policies tab and you will be able to check the
status of the policy.

eGroup Insurance would like to offer all customers inconvenienced with
£10 credit in their eWallet which can be used against a renewal or
alternative eGroup policy in the future

Regards,

eGroup Insurance

 

Ebike - groan! I got an online quote from their Web site for a moped, TPFT
and only a few quid less than I'm paying fully comp on the 750. Sod that
then. But they called me back the next day, concerned that I hadn't taken
out a policy and insisting that they could do better. I foolishy played
along and they proceeded to insist that I provide all the info I'd already
entered online all over again. The girlie rattled out the questions like a
parrot, talked over the ends of my responses, questioned my assertion that I
had 38 years accident-free biking, then eventually said she couldn't do any
better but could put me through to someone who could.

I then got put through to someone else who appeared to have no idea why he
was speaking to me and who insisted on taking the exact same information all
over again. I don't know why but I was actually surprised when the quote -
TPFT with an annual usage of 100 miles - was only a few quid less than fully
comp unlimited mileage on the 750, and he seemed surprised when I declined
to take it up.

And to whoever it was who suggested I call Bennetts and have them add the
moped to my existing policy, thanks. They did it with no additional
premium, just an admin charge of £25.

 

Soz, that was "claim-free" not "accident-free"!

 

That was TOG - he beat me to the suggestion by five minutes ;-)

Multi-bike policies are the way forward, generally.

 

....if you have a minimum of three bikes. Or don't value having oodles of
NCB. Or you're old and don't have a record a mile long. Or...