City Link

Dunno about Burnt (doubt it, actually) but I very rarely get narked
enough to cause ructions in companies. The last time was about three
years ago when my then mobile (Blackberry on O2) was connecting,
uncommanded, to the internet several times a day and, according to my
bills, was remaining connected for up to 30 hours in a 24-hour day.

Needless to say, this was causing some interesting bills as well.

And nobody at either BB or O2 seemed to find it odd that in a single day
a phone could claim to be connected for longer than 24 hours. They
changed SIM card and handset but it still did it, so obviously the
problem lay at their head office/whatever.

There's a site somewhere that gives corporate direct lines and addresses
for all sorts of CEOs and the like. Can't find it right now[1]. But a
personal letter to Charles Dunstone, copied to Customer Services and
O2's sales director, did the trick.

If a company is going to behave like a bunch of cunts, I don't se why
people can't behave like cunts to get them to change their ways.

[1] If anyone's Google mojo can find it, let me know....

 

Thank you for your kind words of wisdom.

You might want to read some of your own posts one day.

 

I use this: http://www.connectotel.com/marcus/ceoemail.html

Mum and Dad had a right problem with Tesco a couple of weeks back that
was resolved in 24 hours by emailing the CEO, the same about a month or
so ago by emailing the B&Q one too.

--
Gavin.

Moto Guzzi California Aquila Nera
GSXR600K1
Twitter: http://twitter.com/gavin_wilby
Blog: http://www.stoof.co.uk

 

Yup, that's the one. Thanks.

 

They don't go astray as much as people make out. Like I said, our
firm's never actually lost a package in four years of sending 20 plus a
day, but one did get there a year late.
[/QUOTE]
Well, Darsy sent me a package last weekend

20 miles down the road - not arrived yet

 

In message

Really ?

Their "next day delivery" is up to three days by their T&Cs

I had a consignment for them to pick up last month which they didn't
manage to pick up , nor did they the next day ... I should have rebooked
it, apparently

they charged me overweight (on a 32.5kg service) a on a package weighing
12kg recently

I'm always having problems with them

 

I read all my own posts - they're the most interesting bits.

 

Like I said, nearly everything I've sent on the two day service has
arrived the next day.

It's possible the depot that covers your area isn't particularly
efficient...

As for rebooking failed collections, yes you do need to do that - yet
another reason why I like the online chat facility you get if you book
them via Parcel2Go - takes five mins if that usually... during which
you're not welded to a phone.

 

On Sat, 14 Aug 2010 15:19:40 +0100, Veggie Dave

I guess. Although I didn't realise they were used if you signed up to
Amazon Prime at the time I joined. After they fucked up my very first
order I phoned Amazon, told them CL were unaaceptable and I wanted to
cancel and they refunded me the whole AP cost. They didn't sound
terribly surprised I was displeased, either, so I doubt I was the
first!

 

City link fail

I'll see what the outcome of my initial shot across the bows on this
one is before deciding how far I take it.

I've just rung customer services at Interflora. I've had a letter from
them (despite being on MPS and always saying 'No' to junk mail) marked
'Important documents enclosed'. I thought it might be a credit card
receipt or similar from a recent order. No.

It's a form marketing letter, offering me 7% off my next order. It's
headed 'Your beautiful gift has been delivered to a wonderful
reception' and contains the lines 'Many thanks for trusting Interflora
once more to deliver a smile on your behalf. We hope your recent gift
got the reception it deserved'.

My recent 'gift' was for a funeral. The friend whose funeral it was
would find this hilarious, but I'm smiling through tears. Mainly
because I want to ring her and tell her and I can't.

Customer services lady (who was as appalled as me) is urgently
contacting marketing and will write to let me know the outcome.

I'm stuck at home with time on my hands. This could run for a bit.