Carole Nash Insurance

Anyone here use Carole Nash for insurance?

If so are you happy with their service?

 

Yes & Yes.

HTH

 

Grassy Knollington said...

Yes and Yes

 

Very. I've always found their service with quotes to be quick and
accurate and speed of posting paperwork beyond reproach. Errors with
paperwork are far from unknown however, and as such details should be
checked. Having had two total losses dealt with in a very swift,
sympathetic and otherwise most satisfactory manner, leading to a very
acceptable conclusion, they do indeed do what they say on the tin.

Not only that, but I understand that all their staff have to at least
attempt the CBT, so they have some idea of what we face on a daily
basis - and a lot of CN staff are regular bikers too.

 

I've never had to make a claim so I don't know how good they are when
the shit hits the fan but otherwise they're fine.

 

I objected strongly to their attempts to cross-subsidise their bike
alarm fitting business.

I had a ZX9r a few years ago which was already insured with them. At
the renewal they told me it needed an alarm fitted, I queried why this
should be since I'd not claimed etc. during the previous year but they
wouldn't move. They then said I needed to provide them with the fitting
certificate before the insurance could be taken out. My time was short
and I ended up saying this was virtually impossible, could I insure it
but accept the theft risk was mine if it wasn't alarmed; they weren't
having this but 'offered' to arrange for their in-house people to fit
the alarm and if I paid in advance this was good enough for them.

I questioned this because if not having an alarm fitted invalidated my
insurance why would they wave this for their internal alarm fitment team
but not if I chose an independant alarm fitment company. They wouldn't
discuss this further.

The cost of the inhouse alarm fitment was about 50 quid more than
elsewhere. I told them to forget it and went to Mitchell & Partners
(RIP) who insured me for about the same as Carole Nash suggested and
*didn't* insist on an alarm.

I wouldn't go back to Carole Nash for that reason, even if it meant that
I paid more elsewhere. Cunts.

 

Grassy Knollington emerged from their own little world to say

Yes and yes.

With the caveat that I am lucky in that I have no first hand experience of
dealing with their claims dept. or breakdown service.

I can verify that the breakdown service included with each policy does work
very well in the UK and in Europe as I've witnessed it in action when
riding in a group.

 

They paid out for my gixxer without any trouble at all. I have 4 on one
policy, it's cheap, the cover seems good and I've been with them for
aeons.

 

Hmm I refused the alarm on the gixxer and the current bikes. On the
former I said it was Alphadotted and that was all I wanted. They gave me
no hassle.

 

I have a problem with their car insurance side, trying to penalise me for
a bike incident where a woman knocked over my bike while it was parked and
it was not my fault, they are trying to charge me a premium of £43 on my
car insurance for it.

I was happy with the bike side of their insurance up till now, which has
been straightforward (i.e. no claims or problems so they were not really
tested), but they seem to love to charge £25 "broker fee" for any minor
modification to a policy. They wanted £25 just to close my last car
policy early which they were already charging a high percentage for on
the surrender value, and now they want to charge me for someone else
causing an accident... unfair to the extreme, and they already had full
details of this on file (which I told them when I got the insurance over
the phone) but they could not be bothered to check or they chose to ignore
them, £25 "broker fee" seems in my opinion very high in the same way
banks and credit cards charge you £25 for no real work whenever a hiccup
occurs with your account.

I will have to shop around, I gave them the benefit of the doubt on
previous fee charging escapades but this is too much.

 

Grassy Knollington wrote

Yes and yes but not enough to stop me shopping round.

 

Would it have been easier to ask who doesn't use CN ?

 

Previously yes, and I can vouch that their claims process seems to be
reasonably straightforward, although I never got as far as completing
the claim.

Their breakdown is so-so, but that's cos they rely on subbing the job
out locally. Better than nothing and cheaper than Really Arrogant Cunts.

All that said, they're no longer competitive for me since gaining the ZZR.


--
Dnc

B1200 - +30bhp ~|~ ZZR1100 - faster when upright
V2300 - flat cap and rug ~|~ A6 2.5TDi V6 Quattro Sport

MIB#26 two#54(soiled) UKRMMA#26 BOTAFOT#153 X-FOT#003

 

Seems quite a few do, and the price on bike insurance wasn't bad, but does
everyone also have car insurance with them or experienced their £25 fee
for them doing anything on the policy, even telling them what they should
have already known...

the other question that sprung to mind was "Hands up who works for them..." ;-)

 

They never charged me any admin fee's to correct their **** ups.

I don't think any regular on here works for them, bicbw.




--
Dnc

B1200 - +30bhp ~|~ ZZR1100 - faster when upright
V2300 - flat cap and rug ~|~ A6 2.5TDi V6 Quattro Sport

MIB#26 two#54(soiled) UKRMMA#26 BOTAFOT#153 X-FOT#003

 

Yes and yes.

On my classic insurance, I've calculated that I pay more per annum in
small "admin fees" for chopping and changing bikes than I do in premiums
:-/

When The Doctor was skittled off her Benly, we told CN about the spill,
told them we weren't claiming and would sort it ourselves, and they
said: "OK, fine."

Didn't stop Equity Red Star trying to send a loss adjuster round, and
bombarding us with claims forms, though....

 

Yes , seems reasonable to add or emove bikes/names, after all they have to
click a few keys and post some guff to you.

 

In uk.rec.motorcycles, Grassy Knollington belched forth and ejected the
following:

Yep, so far. Friendly operators who seem to know what they're talking
about, cheap as chips quotes (for me at least) and I'll generally get my
paperwork[1] on the mat next working day.

[1] Do check the paperwork though, they've sent stuff to me with wrong
vehicle values and in one case just the prefix letter for the year
although to be fair I did say I didn't know the reg when I phoned to get
cover.

 

No and Yes. But I'll probably be with them in less than a week. They
know insurance terms quite well, answered all of my complicated
questions without too much difficulty and spotted a couple of trick
questions that I'd thrown in. Very good.

 

In uk.rec.motorcycles, BGN belched forth and ejected the following:

Anodised or stainless?